In the event that a registrant’s card cannot be charged while utilizing a payment plan (lost card, expired card, etc.), you will have to re-enter their payment information for the following month/s in order to successfully charge their card.
To change the payment method:
Click the Multi-Payment Management icon along the left blue navigation bar
Select “Manage Individually”
Click the blue hyperlinked ID next to the individual’s name
Click the “Payment Method” tab
Click the blue “Change Payment Method” button
Call the individual, and obtain their new payment method. Then “Save”
At this point, you will have to re-run the individual’s card in order to charge it. To do so:
Click the “Failed Payments” tab
Under “Payment Options” select either “Pay Now”, or enter a date for “Pay On This Date”
Click “Save”
At this point, the card will be charged, and has been saved for future payments