Module: Recruiting, Team, Department, Advancement
Page: Email Editor
A message "token" is a placeholder that can be inserted in the body of an email. When the email is sent, this placeholder will generate a personalized piece of information for the recipient, such as a first name. To use tokens in ARMS, use the following steps:
Place your cursor within the body of the email, in the place where you want the token to appear - for example, after the word "Hello" if you want the recipient's first name to show up as part of the greeting
Click on the Mail Merge token that matches your need - ARMS currently offers 4 token types - First Name, Last Name, Full Name, Nickname
The token will appear in the body of the email - e.g. "Hello {firstname}"
By following these steps, "Hello {firstname}" will become "Hello John" for the contact receiving your email, whose first name is John.
