There are a few reasons why you may receive an error message when attempting to provide an electronic refund. Keep in mind that a refund card must be on file in order to provide an electronic refund. Some of the reasons below are possibilities as to why you are receiving an error message:
The refund card you have on file is expired
Insufficient funds for the card on file
If you have given multiple refunds in one day, your bank may block continued transactions for a period of time
Card is marked as lost or stolen
This is not an exhaustive list of the reasons why your card may have been declined. If you are unsure or have any questions on why your card is being declined, please feel free to reach out to the Camps team to investigate further