If you have configured a refund account, you will have the ability to provide full or partial refunds directly back to a registrant’s payment card. To do so, you will need to:
Click on the STOREFRONT icon along the left blue navigation bar
Select the product type from the dropdown menu (ie. If it is a baseball camp it will most likely live within “Events”)
Select the product/event/camp
Select “View Details” hyperlink beside the registrant’s name
Select the box underneath the header of “Refund” to confirm the item you wish to refund
Enter in your refund amount
*You as the business administrator have the ability to refund anywhere from $1 to the total amount the registrant paid. ARMS does not refund the processing fee paid by the registrant, so if you choose to refund the full amount paid, your business will be taking a hit on the processing fee
Click blue “Confirm” button